Time and Technology Management was an incredible segment. I will certainly be changing things in my daily routine. Customer Segmentation, Section #5, was great. I have only been in the industry for 1.5 years and I learned a lot discussing the different market segments. At Martin, we attend many sales training courses throughout the year. None of them compared to this. Chris teaches the class in a professional manner and is relatable. I would 100% recommend this course to anyone and everyone in the material supply industry.
Presenters were very knowledgeable – kept things challenging and fun. The balance of breaks with activities kept things interesting. Honestly, the Role Plays were something I dreaded – but after completing, I kind of wish there was a second round, I needed more practice and learning. Focusing on how to differentiate and escape the commodity mindset was incredibly beneficial.
I really enjoyed the fast pace learning of this training. I thought all the topics really flowed well…Although I do not love Role Playing, it did get me out of my comfort zone and will make me think more during tough conversations with customers. The DISC profiling was very interesting, and I learned a lot about myself. Overall, the course was excellent.
I enjoyed this course even more than the basic level 1 class. We got into the weeds, and I feel like that will greatly benefit us. I especially enjoyed Section #5 – Negotiation and Section #3 – Selling the Price Change. A lot of good tools to identify what type of customer you are dealing with and how to manage.
Leading with the Basic Class refresher was helpful and set-up the class well. The Delivering Value section showed me new techniques and ways to expand on the common company values. The Negotiation section helped show ways to turn stressful situations & market pressures into partnership problem solving. DISC discussion with the group was very interesting. I enjoyed discussing as an individual and as a group. Having the Customer Panel was great to have their point of view.
Very impressed with the organization & structure of this course. We were never late in transitioning to a new segment. I also enjoyed how job specific the training was. The instructors were great, and they asked excellent questions to engage the class